Broadband on Battery

While booking an air ticket online the other day, there was a power cut just at the point when the gateway was processing the payment from the credit card and the modem shut down. The resulting confusion led to stress as I tried to contact the travel portal, the bank and the airline to get a clear picture regarding ticketing, charging of payment and so on. Online travel portals are not your typical travel agent of old whom you knew by name and had done business with for years. The anonymity of the voice on the other side of the line, the peculiarity of the problem and their obvious inability to understand, let alone help only added to the confusion. This practically undid any advantages that doing transactions online might have provided.

In India, there is a lot of political backing from both the major political formations to increase internet penetration which is among the lowest in the Asia–Pacific region.

“India has the lowest Internet penetration rate at 3 percent in the region, according to a survey by U.S.-based digital research firm comScore Inc. According to the survey

- South Korea boasts of the greatest rate of Internet usage, with 65 percent of its population using the Internet in May.

- China clearly has the largest online population with 91.5 million people. The number of monthly unique Internet users in India is just a quarter of that figure at 22.8 million.”

- South Korea has the most active online population, using the Internet an average of 17.4 days per person in May, and dedicating 31.2 hours to viewing 4,546 pages during the month. Indians on the other hand got onto Cyberspace an average of only 11.4 days per person in May and viewed 1,400 pages over 14.7 hours.

Clearly though, the government is not pushing for internet penetration so that citizens can watch videos on Youtube. Rather the intent is to promote e-commerce and e-governance through the internet platform and thereby increase productivity and efficiency. While all that is a good thing, the commensurate development of an infrastructure backbone is missing.

For instance, look at energy and power generation. After all, my story started with the recounting of a power failure in the middle of a commercial transaction. Even as I write this, electricity in India’s national capital goes on and off several times a day.

Anybody who has ever experienced a power cut in India would know empirically that India simply does not produce enough electricity for its needs and will not do so in the foreseeable future although thenational electricity policy envisages power for all by 2012 and per capita availability of power to be increased to more than 1,000 units by 2011-12. With the deadline barely four years away it is impossible that this goal would be ever met.

While industrialization is progressing at a rapid pace, the fact that power generation has not kept up has meant that even relatively less industrialized states like West Bengal which once were power surplus, have power cuts now. In fact, the more industrialized you are, the more is the demand. Maharashtra, for example, faces a deficit of more than 30 per cent In fact, the colloquial term for power cuts “load shedding” has now become part of the country’s rural folk lore.

As I complete typing this piece on a laptop and upload it from a speedy GPRS modem, I remind myself that having a increasingly high tale density of phones and laying strategies to wire up the country to the customer’s doorstep and using Wi Max to connect up the whole country won’t work if we don’t have a proper infra structural backbone. You can’t run a broadband service operating on batteries ! It just does not work !

E Governance at the Grassroots

When I engaged the services of a smart, suave lawyer to draft the Trust Deed that I had to register, I thought that I was being smart. Getting good legal advice to have the paper work sewn up well seemed to be a good move. Drafting the deed well was the main half of the story; registering the deed itself would be child’s play afterwards; or so I thought. I was wrong.

Whereas the lawyer had drafted any number of Trust Deeds and drafted mine too in a jiffy, registering the deed turned out to be a nightmare. A visit to the sub-registrar’s office to register a document – any document at all is the best possible proof that if any job at can be performed by machines and computers, they should be asked to do so without any further ado and interaction with human beings is best kept at the irreducible minimum.

The first sight to greet you as you approach the sub registrar’s office is a slew of soft drink and bottled water sellers. That sight ought to make any one’s heart quiver; for if such sellers abound like vultures, it only means that there is a market for their wares in the form of indeterminable delays.

Once you alight, you are in the midst of what can best be called a maze with all sorts of people milling around – clients, petty shopkeepers, hangers on and tough looking people in tight T Shirts. Although there are enough signage; the one most prominent is one advising the client to “beware of touts”. And yet with no clear reception counter or window or help desk, and a swarming crowd trying to find its way through the chaos, the only one who knows the drill to get the job done with as little delay as possible is the tout. Getting your job done without a tout’s help in that run down office where the babu sits behind shuttered windows under a fan and the client lines up under the blazing sun without the pretense of even a canopy is like trying to cross the Sahara desert without map or compass.

I remember the times before e-ticketing in the railways became common when the bookings were all manual. Whenever we went on summer breaks, the first job to do was to make a trip to the railway station to book the return ticket. The process took effectively the whole day and was fraught with uncertainty as the bookings were made manually on a giant ledger and with the queue moving at a snail’s pace, there was no assurance that by the time, one reached the head of the queue, the ticket one sought would still be available.

If there is one area where e-governance has made a difference to a whole lot of people, it is in the area of railway bookings. Another may be banking, especially the adoption of core banking by many of the public sector banks. Several embassies have reduced human contact and give online appointments for visa interviews and other related formalities which too are of help. But what is surprising is that despite a few proven successes in improved governance; the government has not demonstrated the political will to extend IT solutions to other government offices that the public have to visit.

The sight of unsightly and ill manned offices with unhelpful clerks in the National Capital and confused clients roaming around under the raging noon day sun surrounded by touts and other unidentifiable characters who seemingly can “fix” any thing is enough to undermine any good that the government might have done in other areas. If e-governance is the panacea of the future, it is much more so at the places where the public congregates to interface with the government and is met with uncouth, sour faced clerks than in the Prime Minister’s office and other such high profile establishments. E-governance needs to expand at the grassroots and do so quickly.